About Us
Dataline Systems, LLC is a privately held Florida corporation whose strength is providing business process outsourcing and financial services operations support in a timely, accurate and cost-efficient manner. The relationships we have fostered with leading financial institutions and within our Team are key to what makes Dataline who we are.
- Dataline began by improving emerging and niche products within the financial services industry in 1986
- We quickly established a reputation for exceptional service among local and regional financial service institutions by managing data with precision and customizing reports and processes to meet the challenges of increasing data complexity and regulations
- We are committed to partnering with financial institutions to offer seamless data solutions and dedicated staff support so our clients can empower their customers and improve their performance
Customer service is the cornerstone of the Dataline philosophy. It is a part of everything we do and the reason we do it. This “Yes we can!” approach to meeting the needs of our clients is what makes Dataline a company to be proud of and has helped us grow. It is our goal to excel in the service of our clients.
Our Team
Every member of the Dataline team shares two essential traits: a drive to deliver excellence and a comprehensive track record of doing so in their respective functions.
Meet our team below and discover the talent that sets our services apart with an eye for detail, unwavering enthusiasm to innovate, and a commitment to client satisfaction.
Collin York
Founder | Contact UsCollin York purchased what became the foundation of Dataline Systems in 1986 and has led the company through more than three decades of growth and success.
During a time of massive growth in the financial services world, Collin recognized that banks needed to find and build simple, cost-effective solutions to complex problems. His background in an IBM VSE environment and a deep familiarity with financial services systems and structures enabled Collin to provide market-leading niche expertise and services.
Collin’s solutions allowed interaction, interface and access across multiple platforms as well as task-specific automated solutions. He enabled Dataline to analyze and create solutions for the “irritating” problems that impeded daily operations and hindered long-term performance.
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Darren York
Chief Executive Officer | Contact UsDarren York joined the Dataline Team in 2007 with in-depth industry knowledge and technical experience, having held key positions at top-tier technology companies such as Microsoft and Citrix Systems. In January 2021, Darren was promoted to CEO.
In previous roles, Darren was able to merge both leadership and technical skills to plan, optimize, test and implement systems that were both efficient, accurate and scalable. Darren has extensive experience managing, training and supporting technical teams, as well as providing enterprise-level support and service to Fortune 500 companies.
The University of Florida graduate earned a degree in Decision and Information Sciences. He has a reputation of managing complex data systems, supporting multi-site teams and navigating technical infrastructure with ease.
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John Hawkins
Chief Strategy Officer | Contact UsJohn joined the Dataline team in Nov 2019 as Chief Strategy Officer. Before joining Dataline, John was Founder and CEO of Triwise Solutions Inc, a business intelligence and leadership development firm that helped leaders boost bottom-line performance by building effective, efficient and excellent leaders. John is working to help Dataline expand and become more effective by defining goals, enhancing business development and sales, applying multi-disciplinary team building, enhancing communication and developing leadership.
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Amy Slagle
Vice President | Contact UsAmy Slagle is responsible for overseeing the Data Operations and Fulfillment departments. Amy attended Seminole State College to pursue her interest in Systems and Operations. In 2006, she joined the Dataline Team as a Data Processor. After becoming a Subject Matter Expert on many of Dataline's projects, Amy was promoted to Data Operations Manager where she focused on streamlining processes, improving controls, and expanding documentation. Her knowledge of Dataline's operations and her ability to quickly deconstruct and resolve issues led to her being made the company's Vice President.
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Chad Cox
Director of Operations | Contact UsChad Cox joined Dataline Systems in 2014 as a lead Data Processor. He quickly became recognized as a Subject Matter Expert because of his ability to analyze client data, facilitate client on-boarding and resolve client and/or production issues. Chad assumed the role of Data Processing Manager in 2016. In this role, he has implemented systematic quarterly training for Data Processing teammates, deepened client relationships, and motivated his Team to strive for excellence and continued growth. In 2019, Chad transitioned to Client Success Manager, and in this role, he managed multiple client projects and worked with internal stakeholders to implement improved intake and change management processes. Chad returned to operations in late 2020 as the Senior Operations Manager and became Director of Operations in late 2021. His concentration is on developing an elite operations team and continuous process improvement. Chad earned a Bachelor of Science Degree in Information Systems Technology from Seminole State College. He has also received various programming certificates.
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Lexi Thompson
Client Success Manager | Contact UsLexi joined Dataline in 2021. Her business and leadership background comes from roles previously held in Commercial Real Estate and the Health and Wellness industry. Lexi attended California State University, Fullerton and graduated with a Bachelors of Arts in Communication, Public Relations.
As the Client Success Manager, Lexi is responsible for moving new client opportunities through the business development pipeline. Working with key stakeholders across the business, Lexi serves as an external representative and product expert for Dataline, while also being the main liaison between internal teams and clients to drive optimal business operations, results, and overall satisfaction.
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Shane Crosby
Information Technology Manager | Contact UsShane Crosby joined Dataline in 2012 and has over 25 years of experience in IT with nearly 10 years of that time focused on IT security and compliance. His background began on mid-range IBM systems and he has many fond memories of developing in RPG and CL while launching his networking skills on twinax and SNA. Since that time, Shane has built enterprise networks from the ground up and deployed hundreds of firewalls and servers over the span of his career. As IT Manager, Shane manages the day-to-day operations of the IT department, assures that Dataline meets all of its regulatory compliance benchmarks, and sustains a secure environment with a focus on employee education. Shane holds a BS in Information Technology and several industry-recognized IT certifications such as CIW, A+, Project+, Network+, Security+, CCNA, and MCITP.
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Ken Hopper
Development Manager | Contact UsKen Hopper is responsible for overseeing the Development and Quality Assurance departments. In 2016, he joined the Dataline Team as a Quality Assurance Specialist. After bolstering the infrastructure of the Quality Assurance department and working on many projects within Dataline, Ken was promoted to Development Manager where he focuses on streamlining processes, improving technologies, and leading the Development and Quality Assurance departments in creating applications and services for our partners and clients.
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James Stratton
Fulfillment Manager | Contact UsJames Stratton is responsible for overseeing the Fulfillment Department. James joined Dataline in 2018 as a Fulfillment processor. He hit the ground running with zeal and tenacity. He quickly became a Subject Matter Expert in all Fulfillment processes and procedures. This led to him become Fulfillment Manager. He has guided the Fulfilment Department through some big changes regarding upgrading machinery and implementing cutting edge procedures. His adaptability and eagerness to embrace all challenges has been, and continues to be, extremely valuable to Dataline.
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Frank September
Sales Development Lead | Contact UsFrank is a strategic thinker who is passionate about building strong relationships with clients and delivering exceptional customer service. He is a natural problem solver, and his analytical approach enables him to develop effective sales strategies and solutions that align with the goals and objectives of Dataline’s clients.
Frank joined Dataline in 2021 as the sales development team lead after graduating with honors from UM with a degree in business administration. During his short time with Dataline, Frank has played a key role in driving revenue growth by identifying and securing new business opportunities. Frank is highly skilled in cold calling, email marketing, lead generation, and CRM software. He speaks both French and Spanish, which gives him an edge in reaching out to international markets.
Frank is a team player who enjoys collaborating with his colleagues and learning from their feedback, He is always eager to improve on his sales skills and knowledge of the industry. Frank’s motto is “The harder you work, the luckier you get”.